New Puppy
I had this friend once that got a puppy. It was a German shepherd but the puppy was very scared. It was the most scared puppy that I’ve never seen.
Most puppies are friendly and playful and whenever they see people they want to run over and play with them but this puppy was always terrified. Whenever my friend would leave the puppy alone, even if he was just a few feet away, for some reason of the puppy couldn’t see him, if the puppy couldn’t smell him, the puppy would just be a nervous wreck.
When I first started selling cars, I noticed that there were two types of customers. The type of customer that I didn’t like to talk to and the type of customer that I did very much like to talk to.
Two Types
The first type was the kind that gave off these vibes of leave me alone, don’t approach me, stay away from me, I don’t have anything to do with you. The second customer was very friendly. They would see you coming and they would act very open their body language. They would be very open they would be very easy to sell to.
They would go along with whatever you said. They wouldn’t offer up any objections. These are the kinds of people that most salespeople refer to as laydowns, since they will do anything you say. They’ll sign whatever contract you put in front of them.
These are the people that make you think you’re going to make easy money.
Workplace Bully
There was this guy that I used to work with a long time ago at the job I had when I first graduated from college. This guy didn’t have a lot of actual authority over people but he acted like he did.
You could tell he thought he was way more authoritative than he actually was and he was also a very angry bully. Whenever he would get into an argument with somebody he would try to use his bullying personality to get his way even though he didn’t actually have any official power.
He actually prided himself on the fact that he would make women cry. He had a lot of female coworkers and whenever he would get into an argument with them he would just start yelling at them and sometimes they would start to cry. He always used that as some kind of badge of accomplishment.
Liked To Create Tears
He liked to brag about how he could make women cry and everybody hated this guy. Everybody had to deal with this guy. Nobody looked forward to dealing with this guy because he was so prone to anger.
There was this shop in this town and for a while you would go into the shop it was almost guaranteed that you would experience an argument between the wife and the husband, who were the shop owners. But it wasn’t really an argument, it was more like the wife screaming at the husband.
Because the shop had such fantastic prices, you had to go in there to buy the stuff you wanted, but every time you would go in there the wife would inevitably start yelling at the husband. When she started yelling at him he would get even more passive, more and more small, more and more timid and this would make her angrier and angrier.
Non Stop Fury
She would just keep yelling at him and once she started yelling she would just keep yelling. She would start yelling at him and if you came to the register with a basket of stuff she would just check the stuff through the register while she was yelling at him and he would just stand there timidly, not say anything. It was very uncomfortable.
Until one day I went in there and he was alone and his wife had died. He was in a very happy mood. I asked him, I said are you glad that she’s dead? He said I’ve never been happier in my life.
I asked him what happened? He told me essentially his whole back story about this whole situation. He said when they were very young they fell in love and got married. He had come from a very poor family. She was an only child from a very wealthy family.
Love Ain’t All You Need
She thought that love would make everything work. After about a year her family started to distance themselves from her. Her friends started to distance themselves from her. All she had was him whom she was falling out of love with very quickly. After a couple of years she blamed him for everything. She blamed him because her family was becoming distant.
She blamed him because her friends didn’t want anything to do with her anymore and all she had was him and the store and it reminded her of the terrible mistake she made. But he was playing the long game.
Every time she started to yell at him he said he would imagine and he was standing there at her funeral looking at her dead body. That gave him an enormous amount of pleasure. He was also purposely being as timid as he could on purpose because that made her yell at him even more.
Devious Dude
It turned out that his plan was to cause as much anger in her as possible because his plan was to use the stress that would be generated by her anger and use that stress to hopefully kill her. In a sense, every time he was being timid and she was yelling at him, he was slowly murdering her with her own stress induced by her anger at him that he was creating on purpose by being as timid as possible.
When she died, he inherited everything. He was the happiest he’d been in his entire life. Most of the stuff they sell there is significantly below cost so even if you go shopping online you’ll never find a better deal than the stuff you can buy this one particular store. This guy is a millionaire. He’s happy and he’s got a store which is what he always wanted ever since he was young.
One day this guy was on the phone and it was clear that somebody was yelling at him. One of us kind of drew straws to see who would go and eavesdrop and it turned out that it was his wife and the reason she was yelling at him was because he had used the wrong towels and their bathroom.
Wrong Towel, Dude
Apparently they have two towels. One towel that is supposed to just look good, you’re not supposed to use, and the other towel that you’re supposed to use and he used the wrong towel. She yelled at him for 30 minutes over the phone because of that.
After that event happened, after everyone found out about that phone call, after everyone realize that every single day he went home he would just get yelled at relentlessly by his wife, he quickly shifted from being the work bully to be in the work clown. Every time he would start yelling at people they couldn’t help but start laughing as they imagined him getting yelled at by his wife. That was probably the quickest shift I’ve ever seen.
It turns out that these people that are so willing to do whatever you want once you finally get them inside, once you spend two hours talking to them about the kind of car they want, once you spend all that time talking about all the options and you fill out the sales form and they have to fill out a credit application.
Waste Of Time
Once you check their credit you realize why they are the worst customers ever. They are so friendly, they are so are easy-going because they love to buy stuff. They don’t really think very much when they buy stuff and they almost invariably have absolutely horrific credit. Low 400s, high 300s which means they never ever qualify for anything.
You kind of learn that these people are a big huge waste of time. That they come in, they act like they’re going to buy something, act like they’ll make you a big commission, but you spend two hours to find out that they won’t qualify for any loan whatsoever and they never have any money.
On the other hand, the people that are the most standoffish, if you just walk up to them and speak to them without any kind of sales trickery, will actually appreciate that if you just talk to them about what they’re looking for, if you answer all of their technical questions and if they do happen to make a purchase which is something may decide you can’t really convince them to you will get a lot of referrals from these people.
How’s That Puppy?
I saw my friend a few years later and his dog was chained up in the backyard on this big very strong chain. His dog was just viciously barking nonstop as soon as I showed up. I asked him what the deal was, and he said that as soon as this puppy grew up his puppy shifted from being a terrified scared puppy to being a very vicious adult German shepherd.
He couldn’t be around other people. He couldn’t be around other dogs. All my friend could do was keep them chained up in the backyard. Even if he had company over the dog would just be barking and barking viciously. This baby puppy that was so timid of everything when this baby puppy grew up became filled with hatred and anger.
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